Zoelia
In testing

The PMS and channel manager for short-term rentals, written in Italy.

Zoelia holds together what today lives in five separate tools: the channels, the calendar, guest messaging, check-in with identity documents, the mandatory filings and the keys to the flat. We are testing it on our first properties, in production, with real bookings.

Everything Zoelia does

Twelve areas, one workspace: from the first booking to the owner’s invoice.

Workspace and team

  • Several workspaces, one click apart
  • Team roles and houses for each person
  • Invitations and access control
  • Two-step verification and trusted devices
  • Notifications by email and app
  • Dashboard: arrivals, occupancy, sales trend
  • Built-in guide

Properties and bookings

  • Property records, photos and house rules
  • Groups of properties with colour and icon
  • Direct and channel bookings
  • Deposit, balance and cancellation terms
  • Payment plans and booking summaries
  • Quotes that hold the dates
  • Import from another PMS

Calendar, channels and rates

  • One calendar with rates and availability
  • Booking.com, Airbnb, Expedia and Vrbo
  • Room types and derived rates
  • Bulk updates of prices and restrictions
  • Closed nights and maintenance blocks
  • PriceLabs integration
  • Channel sync log

Guest messaging

  • One inbox for every channel
  • WhatsApp, through Meta or a gateway
  • Photos, documents and voice notes
  • Templates with variables
  • Automatic, scheduled messages
  • Instant translation

Online check-in

  • From the guest’s own phone
  • ID documents read automatically
  • Selfie and face match
  • Contract with digital signature
  • Tourist tax, municipality by municipality
  • Police filings (Alloggiati Web)
  • Tourism statistics (ISTAT, ROSS1000)

Locks and keyless access

  • Nuki, Shelly, SwitchBot, ISEO, Ring, TTLock, Tuya, WeLock
  • An access link for every stay
  • PIN codes created automatically
  • Codes for cleaners and technicians
  • Access without a booking
  • Regular check of the codes on each lock
  • Alerts when something goes wrong

Cleaning and guests

  • Cleaning board: who leaves, who arrives
  • Housekeeper role
  • Guest records, returning guests recognised
  • Duplicates found and merged
  • Notes and stay history

Payments

  • Card payments with Stripe
  • Payment links
  • Refunds
  • Collection accounts
  • Payments register in Excel and PDF
  • Extra services sold at check-in
  • Security deposit: hold, keep, return

Booking website

  • Your own site and address
  • Property pages with photos
  • Languages, colours and logo
  • Analytics, Ads, Tag Manager, Meta Pixel
  • WordPress plugin
  • Bookings and payments from the site

Reports

  • Monthly income per property
  • Yearly or custom-period trend
  • Channel commissions worked out
  • Tourist tax data for the municipality
  • Sales compared with last year

Property management

  • Owners: individuals and companies
  • Mandates: fees, costs and fixed charges
  • Fiscal rules with start dates
  • A statement for every booking
  • Charges to owners
  • Owner payouts and statements
  • Owner portal, with approvals

Tax and documents

  • Invoices to owners
  • E-invoicing (SDI) and Fatture in Cloud
  • Withholding tax and F24
  • CU, 770 and DAC7
  • Receipts and invoices to guests
  • Credit and debit notes, pro formas
  • Fiscal register and cash closings
  • Payment reconciliation
Want to try it on your properties? info@zoelia.io ● Already a customer? Sign in at app.zoelia.io